The Professional Support is provided by our private customer forums. Please make sure that you login after purchasing a subscription and post your questions into the "Club Forums" category as these questions will be prioritized by our team.
If you need professional and priority support, then please have a look at our subscription plans here.
In case you can't find your downloads: after payment, please login and in the upper right menu go to "my account" => "my downloads" and click on the title of the subscription.
Your Crosstec Team