Our subscription plans are especially targeted on people and businesses that need frequent updates and support. Each plan includes the following services:
The 6-months plan includes 6 months access to all extensions (or templates if a template club has been choosen) that are included with your selected plan + 3 months of support.
The 1-year plan includes 12 months access to all extensions (or templates if a template club has been choosen) that are included with your selected plan + 6 months of support.
The professional plan includes timely unlimited access to all extensions, form apps, breezingforms themes and templates that are included with the selected plan + 12 months of support.
Reaction time usually within 24 to 48 hours. You will receive adequate and professional answers to each of your support requests but there is no guarantee on reaction times. Under certain circumstances (weekends, public holidays and heavy workload), there might be delays. If communicating with our support, make sure your email address given to support is correct and check your spam folders if answers seem overdue.
Support languages:
Included in support:
NOT included in support:
Refunds:
We grant refunds on a case-by-case basis. Please contact our support if you feel you should receive a refund. In general, there are no refunds based on subjective experiences like "but I thought it can do this" or "it is not easy". The features of each extension are explained clearly and there are demos and videos available that give a broad overview if the extension fits your level of experience. On doubts, please contact the support before purchasing. There is also no refund possible on support matters. For example: a 3rd party extension/template is causing conflcts with one of our extensions, it is up to the 3rd party developer to fix this problem - please consult the 3rd party developer's support or request a refund there. We can help you collecting evidence that the issues are not on our side or -- if time allows -- exceptionally provide a workaround. Our extensions are developed to work on regular and properly configured systems, as you can see on our demo pages. Thank you for your understanding.
NOTE: Unlike others, there are no domain, or server restrictions of any kind - no domain limitations on support - You are free to use our products the way you want, as long as you want!
Please choose from one of our subcription plans:
Fans of our Facebook page here are entitled to get a 1-year-subscription for the price of a 6-months!
Steps to take:
Already purchased a forms extension from a different vendor but your requirements changed and now you need a forms extension that is capable of more than just the standards? We help you to keep the costs for a change under control: Get a 40% discount on our professional membership plan! -- meaning timely unlimited access to all current and future commercial extensions, breezingforms themes & apps and Joomla!® templates at crosstec.de, including 1 year of support -- without any website limitations -- Just prove that you previously purchased another forms extension for Joomla!® from a different vendor and you are qualified.
Steps to take:
