Our subscription plans are especially targeted on people and businesses that need frequent updates and support. Each plan includes the following services:
The 1-year plan includes 12 months access to all extensions (or templates if a template club has been choosen) that are included with your selected plan + 12 months of support.
The Lifetime plan includes timely unlimited access to all Joomla! extensions, WordPress plugins, form apps, breezingforms themes, Joomla! templates and WordPress themes + 24 months of support.
Reaction time usually within 24 to 48 hours. You will receive adequate and professional answers to each of your support requests but there is no guarantee on reaction times. Under certain circumstances (weekends, public holidays and heavy workload), there might be delays. If communicating with our support, make sure your email address given to support is correct and check your spam folders if answers seem overdue.
Included in support:
NOT included in support:
We grant refunds on a case-by-case basis. Please contact our support if you feel you should receive a refund. In general, there are no refunds based on subjective experiences like "but I thought it can do this" or "it is not easy". The features of each extension are explained clearly and there are demos and videos available that give a broad overview if the extension fits your level of experience. On doubts, please contact the support before purchasing. There is also no refund possible on support matters. For example: a 3rd party extension/template is causing conflcts with one of our extensions, it is up to the 3rd party developer to fix this problem - please consult the 3rd party developer's support or request a refund there. We can help you collecting evidence that the issues are not on our side or -- if time allows -- exceptionally provide a workaround. Our extensions are developed to work on regular and properly configured systems, as you can see on our demo pages. Thank you for your understanding.
Upon purchasing a membership, we collect your name, username, email address and password in order for you to have access to login to your account for the duration of your membership. We might send you notifications about important product updates (approx. 1-2 a year). Upon purchasing a single download (no membership), we store your name and email address. Your email address is used to send you the ordered files.