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Paid for Subscription but Can't Download
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TOPIC: Paid for Subscription but Can't Download

Paid for Subscription but Can't Download 2 years ago #13454

Last night I purchased a subscription but as of now (12 hours later), I still can't download. I'm waiting upon a response from support, but was wondering if there was something else I needed to do. Or, is this SOP?

As for most of you, time is of the essence . . .

Cheers ~ debi
Last Edit: 2 years ago by deborahSusan.

Re: Paid for Subscription but Can't Download 2 years ago #13455

Hi Debi,

I don't show any emails from you in the helpdesk system. Can you please send your PayPal receipt in an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and I will look after this for you right away.

Thanks,

Terry
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Re: Paid for Subscription but Can't Download 2 years ago #13456

Just sent it . . . thx!

Re:Paid for Subscription but Can't Download 1 year, 12 months ago #13680

Me too. Paid for 29.00 subscription but can't download. I can login, but not download. what was the solution?

Re:Paid for Subscription but Can't Download 1 year, 12 months ago #13682

Just send your PayPal receipt in an email to This email address is being protected from spambots. You need JavaScript enabled to view it. . . . Terry responded quickly and she got everything in order!

Cheers ~ debi
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