Not trying to take anything away from Eric or the fact that you guys get paid for this stuff. Eric is entitled, I understand. I have no problem with that. But there are other paying customers that visit this site looking for answers faster than yo guys seem to be able to give them. So answering here would:
- 1. Answer questions a lot faster them rather than making them open a ticket and waiting a few days for a response
- 2. Increase the knowledge of all your users instead of just one at a time.
I do like your product and I will continue to use it but I have to say that this SECRET approach to answers is counter productive in my opinion. Perhaps I am missing something.