Good Afternoon,

We use Breezing Forms for several form inputs. A form we have been using for a while (successfully) has recently started to not submit forms. As far as we can tell, it appears to be random, some get through and some do not.

We are using the new build, 735. When I was made aware of the first form not coming through I assumed it was user error. However, I now have three reports of the same form not sending the data. Further, after looking on the back end I have found that the forms we're recorded under the "Manage Records" section either.

Could this be a particular issue with one browser? Any help would be appreciated.

BUMP! Same problem here. Using 1.7.2 stable (build 736) and seemingly at random, some submissions are disappearing: no email and no record in the db. We also have the problem of certain fields not always appearing in the record either. This is really a critical problem for us.

Well, hang on. This form has always been a very reliable one and only recently had this issue. I submitted a support ticket and although I have not come to a full conclusion, I believe that it may be the file upload size for some attachments that fails the form. Based on Markus's recommendations I revised my php.ini file to accept larger files.

Obviously, with no database record I am not sure if it has worked or if we are missing more submissions, but time will tell. We have several forms in use and this is the only form that does this. It is also the only one with a file upload option, so hopefully that is the issue.

Hi,

We've submitted a support request as well. Hopefully something will come of it. It is a very frustrating problem especially since it is intermittant. The problem with the select list data disappearing has always been a problem for us. Very strange. Would you mind sharing any php.ini recommendations you received from Markus? Or were those changes only relating to file sizes?

It was just to adjust the max file upload size. I have never had an issue with the select list not reporting its value. I would double check your code and ensure it is reporting the correct value.

Update:
I have now ensured there is at least 2 elements in all select lists (even if one is empty "0;;"). There were commas in the select list options as well (e.g. "25 Nov,2010"), so perhaps that was causing problems somewhere when the form was parsed???

I removed the commas and all forms are submitting correctly - at least for the moment. I'll keep my fingers crossed.