All Joomla!® extensions, Joomla!® templates and WordPress® plugins at Crosstec.de are licensed under the GNU/GPL.
Our subscription plans are especially targeted on people and businesses that need frequent updates and support. Each plan includes the following services:
All of our scripts (extensions, templates and plugins) will keep working beyond an expired membership. We do not guarantee that any of our extensions, templates or plugins will keep working right away after major Joomla! or WordPress updates. Please first check with us if a major Joomla! or WordPress update requires you to update any of our extensions, templates or plugins.
There are no domain, or server restrictions of any kind - no domain limitations on support - no website limits on installations.
Reaction time usually within 24 to 48 hours. You will receive adequate and professional answers to each of your support requests but there is no guarantee on reaction times. Under certain circumstances (weekends, public holidays and heavy workload), there might be delays. On rare occasions you will be asked to contact the support directly. If communicating directly with our support, make sure your email address given to the support is correct and check your spam folders if our answers seem overdue.
Included in support:
NOT included in support:
We grant refunds on a case-by-case basis. Please contact our support if you feel you should receive a refund. In general, there are no refunds based on subjective experiences like "but I thought it can do this" or "it is not easy". The features of each plugin are explained clearly and there are demos and videos available that give a broad overview if the plugin fits your level of experience. On doubts, please contact the support before purchasing. There is also no refund possible on support matters. For example: a 3rd party plugin/theme is causing conflcts with one of our plugins, it is up to the 3rd party developer to fix this problem - please consult the 3rd party developer's support or request a refund there. We can help you collecting evidence that the issues are not on our side or -- if time allows -- exceptionally provide a workaround. Our plugins are developed to work on regular and properly configured systems, as you can see on our demo pages. Thank you for your understanding.
Upon purchasing a membership, we collect your name, username, company name if provided, email address and password in order for you to have access to login to your account for the duration of your membership. We might send you notifications about important product updates (approx. 1-2 a year).