Terms and Conditions

All extensions at Crosstec.de are licensed under the GNU/GPL

Each plan includes the following services:

Our subscription plans are especially targeted on people and businesses that need frequent updates and support. Each plan includes the following services:

• Unlimited use of all extensions (or templates if a template club has been choosen) from the plan selected: No support-per-domain restrictions. No limits on numbers of installations and servers, infinite use beyond expired plans, no hidden extra costs
• Unlimited access to all extensions (or templates if a template club has been choosen) that are included in your selected plan during the course of your subscription
• Unlimited access to all updates of extensions that are included in your selected plan at any time during the course of your subscription
• Unlimited access to video tutorials, documentations and our knowledgebase with tips and best practices
• Club Forum access with prioritized answers from our team

The 6-months plan includes 6 months access to all extensions (or templates if a template club has been choosen) that are included with your selected plan + 3 months of support.

The 1-year plan includes 12 months access to all extensions (or templates if a template club has been choosen) that are included with your selected plan + 6 months of support.

The professional plan includes timely unlimited access to all extensions, form apps, breezingforms themes and templates that are included with the selected plan + 12 months of support.

Reaction time usually within 24 to 48 hours. You will receive adequate and professional answers to each of your support requests but there is no guarantee on reaction times. Under certain circumstances (weekends, public holidays and heavy workload), there might be delays. If communicating with our support, make sure your email address given to support is correct and check your spam folders if answers seem overdue.

Support languages:

• Native English
• Native German

Included in support:

• Installation help
• General usage help

NOT included in support:

• Custom programming
• Consulting
• Fixing of 3rd party caused issues

Refunds:

We grant refunds on a case-by-case basis. Please contact our support if you feel you should receive a refund. In general, there are no refunds based on subjective experiences like "but I thought it can do this" or "it is not easy". The features of each extension are explained clearly and there are demos and videos available that give a broad overview if the extension fits your level of experience. On doubts, please contact the support before purchasing. There is also no refund possible on support matters. For example: a 3rd party extension/template is causing conflcts with one of our extensions, it is up to the 3rd party developer to fix this problem - please consult the 3rd party developer's support or request a refund there. We can help you collecting evidence that the issues are not on our side or -- if time allows -- exceptionally provide a workaround. Our extensions are developed to work on regular and properly configured systems, as you can see on our demo pages. Thank you for your understanding.

There are no domain, or server restrictions of any kind - no domain limitations on support -